Creating a hosting account for a new customer

What you'll learn: how to create a hosting account for a customer (or for yourself), so they can log in and start hosting.

Before you start

Make sure you've already:

In the sidebar, click Accounts (under the Accounts group).

[screenshot here: Accounts page]

You'll see a form with a few fields:

Username — a short name the customer will use to log in (for example acmeco). Use only letters and numbers, no spaces.
Email — the customer's email address. Used for password reset and notifications.
Password — pick a temporary password and share it with the customer securely. They can change it after their first login.
Package — pick which Package to assign. This sets the customer's resource limits.

Click Create account.

The customer now has an account. Send them:

Your panel URL (for example https://panel.yourbusiness.com)
Their username
The temporary password you set (and a friendly nudge to change it after logging in)

If you'd like, you can also send them a link to the Welcome to your hosting account article, which walks them through their first steps.

Use the customer's company name as the username. It's easier than something cryptic.
Don't email passwords in plain text if you can avoid it. A password manager's secure share feature is ideal.
Start customers on a smaller Package. It's much easier to upgrade them later than to ask them to delete files.

"Username already exists" — pick a different one. Usernames must be unique across your panel.
"No packages available" — you haven't created a Package yet. See Creating hosting plans (Packages).
Customer says they can't log in — double-check you're sending them the panel URL (not the customer billing portal at maxpanel.cenmax.in, which is different) and that the username matches exactly.

Once the customer logs in, they'll likely want to add their first domain. Point them at:

→ Adding your first domain (in the customer guides)

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