Creating a mailbox for your domain

Creating a mailbox for your domain

What you'll learn: how to create an email address at your own domain (like you@yourbusiness.com) and start sending and receiving mail.

Before you start

You'll need:

  • A domain already added to your hosting account. If you haven't added one yet, see Adding your first domain first.
  • 2 minutes.

Step 1 — Open the Mail page

In the sidebar, click Mail.

[screenshot here: Mail page]

Step 2 — Create the mailbox

  1. Click New mailbox.
  2. Pick the part before the @ — for example hello, support, or your first name.
  3. Pick which of your domains it belongs to. You'll see a dropdown of domains you've already added.
  4. Set a password for the mailbox. (This is separate from your panel password — make it different.)
  5. (Optional) Set a storage limit if you want to cap how much email this mailbox can hold.
  6. Click Create.

Your new email address is live immediately. People can send mail to it right away, and you can sign in to read and reply.

Step 3 — Connect your mailbox to an email app

You probably want to read your mail on your phone or in Outlook/Apple Mail/Gmail rather than always logging in to the panel. The setup details are the same for every app:

  • Email address — the one you just created (e.g. hello@yourbusiness.com)
  • Password — the mailbox password you set
  • Incoming server (IMAP) — your mail host (your hosting provider can confirm this — usually it's mail.yourdomain.com)
  • Outgoing server (SMTP) — same as above
  • Use SSL/TLS — yes, always

A separate guide Setting up your email in Outlook, Apple Mail, and Gmail is coming soon with step-by-step pictures.

Tips

  • Use clear names. hello@, support@, billing@ are friendly. xkj223@ is not.
  • Pick a strong password. Your mailbox is a target for spammers — a weak password gets guessed.
  • Don't create more mailboxes than you need. Each one counts against your account's mailbox limit. If you just want to receive mail at info@ and have it land in your existing inbox, set up forwarding instead (guide coming soon).

If something goes wrong

  • "You've reached your mailbox limit" — your hosting package has a cap on the number of mailboxes. Either delete one you don't use or ask your hosting provider about a bigger package.
  • "Domain not found" — you need to add the domain first. See Adding your first domain.
  • Mail sent to the new address bounces back — give it a minute. New mailboxes can take a moment to activate. If it's still bouncing after 10 minutes, contact your hosting provider.
  • You can sign in but no mail arrives — your domain's DNS may not yet point mail to your server. Ask your hosting provider to verify.

What's next?

  • Setting up your email in Outlook, Apple Mail, and Gmail — coming soon
  • Setting up email forwarding — coming soon

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