Creating hosting plans (Packages)

Creating hosting plans (Packages)

What you'll learn: what a Package is, why you need at least one, and how to make your first one.

What's a Package?

A Package is a set of resource limits — disk space, number of mailboxes, number of databases, and so on — that you assign to a hosting account.

Think of it like a phone plan: instead of giving every customer "unlimited everything", you create a couple of plans (Starter, Pro, Business…) and pick one when you create each customer.

You need at least one Package before you can create your first hosting account.

Step 1 — Open the Packages page

In the sidebar, look under System and click Packages.

[screenshot here: Packages page]

Step 2 — Create a new package

  1. Click the New package button.
  2. Give it a friendly name. Pick something you'll recognize, like Starter, Pro, or Business 50GB.
  3. Fill in the limits. Common ones include:
    • Disk space — how much storage in total (websites + email + databases)
    • Number of domains — how many separate websites this package allows
    • Number of mailboxes — how many email addresses
    • Number of databases — how many databases
    • CPU and memory limits — how much of the server's processing power one customer can use
  4. Click Save.

Your package now appears in the list and is available the next time you create an account.

A simple starter set of packages

Not sure what limits to pick? Here's a sensible starting point you can tweak later:

Package Disk Domains Mailboxes Databases
Starter 5 GB 1 5 2
Pro 25 GB 5 25 10
Business 100 GB Unlimited 100 50

You can always change a package's limits later — the change applies to every account already on that package.

Tips

  • Start small. It's easier to bump a customer up than to ask them to slim down.
  • Use clear names. Future-you (and your customers) will thank you for Starter 5GB over Plan A.
  • Don't over-engineer. Two or three packages is plenty for most hosting businesses.

If something goes wrong

  • The "New package" button is greyed out — make sure you're logged in as an admin or reseller. Regular hosting accounts can't create packages.
  • A limit field won't accept a number — some fields require whole numbers (no decimals). Try 25 instead of 25.5.

What's next?

Now that you have a package, you can create your first hosting customer.

→ Creating a hosting account for a new customer

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