Setting up email notifications from your panel

Setting up email notifications from your panel

What you'll learn: how to make sure your panel can send emails (password resets, welcome emails, alerts).

Why this matters

Your panel sends emails for things like:

  • Password reset links for customers
  • Welcome emails when a new account is created
  • Alerts when something needs your attention (a backup failed, disk is filling up)

If email isn't set up, those messages won't go out — and a customer who can't reset their password will end up emailing you instead.

Two ways to send

You can send through:

  1. The panel's built-in mail server — works out of the box, but emails from a brand-new server often land in spam.
  2. An external SMTP service — like Amazon SES, SendGrid, Mailgun, Postmark, or Brevo. Best deliverability. We strongly recommend this.

Step 1 — Open notification settings

In the sidebar, look for the System section, then Settings → Notifications (or similar).

[screenshot here: notification settings]

Step 2 — Pick "Use external SMTP"

You'll be asked for:

  • SMTP host — for example smtp.sendgrid.net
  • SMTP port — usually 587
  • Username — given to you by your email provider
  • Password — given to you by your email provider
  • From address — what your customers will see, like noreply@yourbusiness.com
  • From name — like Your Hosting

Click Save, then Send test email to confirm it works.

If you don't already have an SMTP provider:

  • Amazon SES — cheapest at scale (a fraction of a cent per email), takes a few hours to set up.
  • Brevo (formerly Sendinblue) — generous free tier, easy setup.
  • Postmark — premium deliverability, paid only.

All of them give you SMTP credentials you can paste into the panel.

Set up SPF and DKIM

For your emails to land in inboxes (not spam), you need to add two DNS records to the domain in your From address:

  • SPF — tells receiving servers your SMTP provider is authorized to send for your domain.
  • DKIM — adds a cryptographic signature to your emails.

Your SMTP provider will give you the exact records to add. It takes a couple of minutes and dramatically improves delivery.

If something goes wrong

  • Test email doesn't arrive — check spam. If it's not there, double-check the SMTP host, port, and credentials.
  • "Authentication failed" — copy the credentials again carefully. Some providers have separate API keys vs. SMTP passwords.
  • Emails arrive but land in spam — set up SPF and DKIM (see above). It makes a big difference.

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